MATERIAL Bespoke Stone + Tile Shipping & Returns

SHIPPING POLICY
We strive to deliver world-class customer service and ship to all 50 states in the United States. Estimated shipping times and fees are located in the table below. Please note that these are only estimated shipping times and are subject to availability of products.

These fees apply only to purchases of in-stock items, custom projects require custom shipping quotes.

SHIPPING TYPE

SHIPPING FEE

ESTIMATED SHIPPING TIME

JWS Collection

Complimentary Free shipping

In-stock Items: 1 week

Sample Room Collection

25% Fee of Purchase Amount

In-stock Items: 1 week

Pickup at San Antonio Warehouse

Complimentary/No charge

In-stock Items: 1 week

Local Order under $2,000

$250 Flat Fee

In-stock Items: 1 week

Local Order over $2,000

$500 Flat Fee

In-stock Items: 1 week

Tile Order Over $2,000

$450 Flat Fee

In-stock Items: 1 week

Tile Order Under $2,000

$900 Flat Fee

In-stock Items: 1 week

Fireplaces

$500 Flat Fee

In-stock Items: 1 week

RETURNS & CANCELLATION POLICY
WITHOUT EXCEPTION, CUSTOM TILE AND/OR STONE PRODUCTS ARE NOT SUBJECT TO CANCELLATION OR RETURN FOR ANY REASON ONCE THE ORDER IS ACCEPTED BY MATERIAL BESPOKE STONE + TILE.

For sales of all other eligible products, only product returned to MATERIAL at its corporate warehouse within thirty (30) days of the date of purchase may be returned for credit or refund, less a restocking fee of not less than twenty-five percent (25%) of the original purchase price, subject to inspection and acceptance by MATERIAL, provided that the non-custom product has not been altered, damaged or installed in any way. Any ALTERATION, DAMAGE OR INSTALLATION OF THE PRODUCT SHALL constitute ACCEPTANCE OF THE PRODUCT BY BUYER.

CONTACT US
For customer inquiries regarding recent orders, shipping, or processing a return, please email us at info@explorematerial.com. For questions on products please email us at info@explorematerial.com. Allow 24-48 hours for a team member to get back to you.